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Privacy Policy



Privacy Policy | Spotless Cleans

Privacy Policy

Last updated: 18 August 2025

1) Who We Are

Spotless Cleans (“we”, “us”, “our”) provides exterior cleaning services across the UK.

2) Scope

This policy explains how we collect, use, disclose and protect your personal data when you visit our website, contact us, request a quote, or use our services. We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

3) The Data We Collect

  • Identity & Contact Data: name, phone number, email address.
  • Service & Property Data: service history, property address, access notes, photos you share (e.g., for quotes).
  • Transaction Data: payments (handled by secure third-party processors). We do not store full card details.
  • Technical & Usage Data: IP address, device/browser type, pages viewed, and cookie data (see Cookies).
  • Communications: messages, emails, call notes and your marketing preferences.

4) How We Collect Data

  • Directly from you (web forms, email, phone, in person).
  • Automatically via cookies/analytics when you use our website.
  • From third parties where you’ve given permission (e.g., payment processors or listings platforms).

5) Lawful Bases for Processing

  • Contract: to provide quotes, perform services, take payment, and manage bookings.
  • Legitimate Interests: to run and improve our business (e.g., scheduling, customer support, preventing abuse). We balance these interests against your rights.
  • Consent: for optional activities such as marketing communications. You may withdraw consent at any time.
  • Legal Obligation: to meet tax, accounting, and regulatory requirements.

6) How We Use Your Data

  • Provide quotes and deliver our services.
  • Arrange visits, communicate updates, and handle enquiries.
  • Process payments securely and issue invoices/receipts.
  • Maintain records, improve our website and services, and ensure safety.
  • Send service reminders or promotions where permitted (see Marketing).
  • Comply with applicable laws and respond to lawful requests.

7) Marketing

We may send marketing communications if you’ve opted in or where permitted by law. You can opt out at any time via the link in our messages or by contacting us at spotlesscleans.co.uk.

8) Sharing Your Data

We do not sell your personal data. We may share limited data with:

  • Payment processors to take payments securely.
  • IT/hosting and analytics providers that help us operate our website and systems.
  • Operational partners (e.g., sub-contractors) where necessary to deliver the service.
  • Professional advisers (accountants, insurers, legal advisers).
  • Authorities if required by law or to protect rights and safety.

9) International Transfers

Some providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards (e.g., UK adequacy regulations or standard contractual clauses) to protect your information.

10) Data Retention

We keep personal data only as long as necessary for the purposes described above, including satisfying legal, accounting, or reporting requirements. Typical retention periods:

  • Customer records & invoices: up to 7 years (for tax/accounting).
  • Quotes & enquiries: up to 24 months if no contract is formed.
  • Marketing preferences: until you opt out or your consent is withdrawn.

11) Cookies & Analytics

We use cookies and similar technologies to make our site work, analyse traffic, and improve performance. You can manage cookies via your browser settings. For details, see our Cookie Policy.

12) Your Rights (UK GDPR)

  • Access – request a copy of your personal data.
  • Rectification – ask us to correct inaccurate data.
  • Erasure – request deletion where we no longer need it or you withdraw consent (where applicable).
  • Restriction – request we limit how we use your data in certain circumstances.
  • Portability – receive your data in a commonly used format and/or have it sent to another controller (where feasible).
  • Object – object to processing based on legitimate interests or to direct marketing.
  • Withdraw Consent – where processing relies on consent.

To exercise your rights, contact us using the details in Section 1. We may need to verify your identity before fulfilling requests.

13) Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or loss. While no system is completely secure, we regularly review and enhance our safeguards.

14) Children

Our services are not directed at children. We do not knowingly collect personal data from anyone under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.

15) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies.

16) Changes to This Policy

We may update this policy from time to time. We will post the latest version on this page and update the “Last updated” date.

17) Complaints

If you have concerns about how we handle your data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): ico.org.uk or call 0303 123 1113.

18) Contact Us

Questions or requests about this policy or your data?